The Little Big Things

#1 New York Times-Bestselling Author: No-nonsense, back-to-basics principles to achieve excellence every day from "the uber-guru of business" ( The Economist). No matter the ups and downs of economic indicators or the whirlwinds of new technologies, the patented Tom Peters approach to business and management remains as effective as ever. As essential for freelancers and small-business owners as it is for the heads of major corporations,  The Little Big Things is a rousing call-to-arms to American business to get back to the basics of running a successful enterprise. An avowed enemy of conformism and the status quo, Peters shaped the idea of modern management. In The Little Big Things, he offers 163 ways to excel at the "people side of business"—and reminds us that rather than thinking about Grand Outcomes, we need to focus on excelling today and every day, because it's the small things that customers notice, it's the small things that make a lasting impression, and it's the small successes that lead to something big. "The father of the post-modern corporation." — Los Angeles Times "It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking." — Movers and Shakers: The 100 Most Influential Figures in Modern Business "Buy this book." —Stephen R. Covey